Why “Average” Performance Is Killing Your Budget
The Risk Metrics Finance Uses - And Why Your Numbers Look Scarier Than You Think
You report that your campaigns averaged 3.5x ROAS this year. The CFO looks unimpressed. You don't understand - 3.5x is solid. But here's what the CFO sees that you don't: your month-to-month results swung from 1.2x to 6.8x, and that volatility terrifies finance more than a lower but stable number ever would.
In finance, risk and return are inseparable. You can't talk about performance without talking about variability. But marketers do it all the time - reporting averages without context, celebrating wins without acknowledging the swings.
This gap in how marketing and finance think about performance is one of the biggest reasons marketing budgets get scrutinized. Let's close it.
The Problem With Averages
Consider two marketing channels with identical average ROAS of 3.0x:
| Channel | Q1 | Q2 | Q3 | Q4 | Avg | Std Dev |
|---|---|---|---|---|---|---|
| Channel A | 2.8x | 3.1x | 2.9x | 3.2x | 3.0x | 0.18 |
| Channel B | 1.0x | 5.5x | 1.5x | 4.0x | 3.0x | 2.10 |
Same average. Completely different risk profiles.
Channel A is predictable. You can plan around it. Channel B is a rollercoaster - some quarters it barely breaks even, others it's incredible. When it's time to forecast next year's budget, which channel would you bet on?
💡 The Finance Perspective: A CFO would choose Channel A every time. Not because the return is higher (it's not), but because it's more predictable. Predictability enables planning. Planning enables confidence. Confidence enables budget approval.
Standard Deviation: Finance's Favorite Risk Metric
Standard deviation measures how spread out your results are from the average. In finance, it's the most common measure of risk.
Standard Deviation = √[Σ(x - mean)² / n]
Don't worry about the formula. Here's what matters:
- Low standard deviation = Results cluster near the average (predictable)
- High standard deviation = Results are all over the place (risky)
In our example above, Channel A has a standard deviation of 0.18 (very tight), while Channel B has 2.10 (very loose). Finance sees Channel B as 12x riskier than Channel A - even with the same average return.
🎯 Marketing Application: Start tracking and reporting standard deviation alongside your averages. When you say "Our campaigns averaged 3.5x ROAS with a standard deviation of 0.4," you're speaking the language of risk-adjusted returns.
Coefficient of Variation: Comparing Apples to Oranges
Here's a problem: How do you compare risk across channels with different scales?
Your paid search might average $50K/month in revenue with $5K standard deviation. Your brand campaign might average $500K/quarter with $75K standard deviation. Which is riskier?
You can't compare $5K to $75K directly - the scales are different. Enter the Coefficient of Variation (CV):
CV = Standard Deviation / Mean
CV expresses risk as a percentage of the average, making everything comparable:
- Paid Search: $5K / $50K = 0.10 (10% variability)
- Brand Campaign: $75K / $500K = 0.15 (15% variability)
Now we can see: the brand campaign is relatively riskier, even though paid search has higher absolute variability in dollar terms.
Board-ready language: "Across our channel portfolio, paid search shows the lowest coefficient of variation at 0.10, making it our most predictable performer. Brand campaigns run higher at 0.15 but deliver significantly larger absolute returns."
Downside Deviation: The Risk That Actually Matters
Here's a dirty secret about standard deviation: it treats upside and downside equally.
If your ROAS swings from 3x to 5x, standard deviation calls that "risky." But is it really? You're beating your target either way. The "risk" is all upside.
Finance has a more sophisticated measure called downside deviation (or semi-deviation). It only counts the bad volatility - returns below a target threshold.
Downside Deviation = √[Σ(min(0, x - target))² / n]
Why this matters for marketers:
| Channel | Std Deviation | Downside Dev | Interpretation |
|---|---|---|---|
| Paid Social | 1.2 | 0.9 | Mostly bad volatility |
| Influencer | 1.5 | 0.3 | Mostly good volatility |
Paid Social looks less volatile by standard deviation, but most of its variance comes from underperformance. Influencer is more volatile overall, but mostly on the upside. Downside deviation reveals which channel actually has more concerning risk.
🎯 Marketing Application: When defending a high-variance channel, separate good volatility from bad: "Yes, influencer campaigns show higher overall variance, but our downside deviation is only 0.3 - most of our volatility is upside surprise, not underperformance."
The Sharpe Ratio: Return Per Unit of Risk
The most famous risk-adjusted metric in finance is the Sharpe Ratio. It answers: "How much return am I getting for each unit of risk I'm taking?"
Sharpe Ratio = (Return - Risk-Free Rate) / Standard Deviation
For marketing, we can adapt this:
Marketing Sharpe = (ROAS - Breakeven ROAS) / Std Dev of ROAS
Example: Channel with 3.5x average ROAS, 1.5x breakeven, and 0.5 standard deviation:
Marketing Sharpe = (3.5 - 1.5) / 0.5 = 4.0
A Sharpe ratio of 4.0 means you're earning 4 units of excess return for every unit of risk. In finance, anything above 1.0 is considered good. Above 2.0 is excellent. Above 3.0 is exceptional.
Board-ready language: "Our search campaigns deliver a marketing Sharpe ratio of 4.0 - four units of return above breakeven for every unit of volatility. This risk-adjusted performance justifies continued investment even at scale."
Why This Matters for Your Budget
Understanding risk metrics changes how you approach budget conversations:
1. You Can Explain Why "Safe" Channels Get More Budget
It's not bias - it's risk management. Finance allocates more to predictable channels because they can plan around them. If you want more budget for experimental channels, you need to acknowledge and address the risk.
2. You Can Justify Higher-Risk Investments
When you show that a volatile channel has low downside deviation, or a strong Sharpe ratio, you're making the case that the risk is worth taking.
3. You Can Build a Portfolio, Not Just a Channel Mix
Finance thinks about diversification - spreading risk across uncorrelated investments. Your marketing mix should do the same. A portfolio with some high-risk/high-return and some low-risk/steady channels is more defensible than betting everything on one approach.
4. You Can Set Realistic Expectations
Instead of promising "3.5x ROAS," promise "3.5x ROAS ± 0.5." Ranges show sophistication and build trust. When results come in at 3.2x, you're within forecast. When they hit 4.0x, you're a hero.
Putting It Into Practice
Here's how to add risk metrics to your marketing reporting:
- Track performance over time. You need at least 6-12 data points to calculate meaningful statistics.
- Calculate standard deviation. Excel: =STDEV(range). Google Sheets: same.
- Calculate coefficient of variation. Just divide standard deviation by average.
- Consider downside deviation. Filter to only below-target periods, then calculate standard deviation of those.
- Report ranges, not points. "We expect 3.2x-3.8x ROAS" beats "We expect 3.5x ROAS."
The Big Picture: Risk Is Half the Story
Every finance professional learns this on day one: you can't evaluate return without considering risk. A 10% return with 5% volatility is completely different from a 10% return with 20% volatility.
Marketers who only report averages are telling half the story. The CFO fills in the other half with assumptions - usually conservative ones.
When you start reporting risk-adjusted metrics, you control the narrative. You show you understand that marketing isn't just about chasing returns - it's about delivering reliable, plannable performance that the business can build on.
That's the difference between a marketer asking for budget and a business leader managing a portfolio.
Quick Reference: Risk Metrics
| Metric | What It Tells You |
|---|---|
| Standard Deviation | Total volatility—how spread out results are from average |
| Coefficient of Variation | Relative volatility—risk as % of return (enables cross-channel comparison) |
| Downside Deviation | Bad volatility only—risk of underperformance vs. target |
| Sharpe Ratio | Return per unit of risk—efficiency of risk-taking (higher = better) |
This article is part of the "Finance for the Boardroom-Ready CMO" series.
Based on concepts from the CFA Level 1 curriculum, translated for marketing leaders.